Delivery & Refund Policy

Last updated: April 2026

1. Nature of Services

RevRigs provides digital marketing services including Google Ads campaign management, web page design and development, call and lead tracking setup, and ongoing campaign improvements. These are intangible, digitally delivered services — no physical products are shipped or delivered.

2. Service Delivery

Onboarding & Setup

Upon signing a service agreement and receipt of the first payment, setup begins within 1–2 business days. Campaign setup (including keyword research, ad writing, web pages for your ads, and tracking) is typically completed within 5–10 business days, depending on scope and client responsiveness.

Ongoing Management

Campaign management and improvements are delivered on an ongoing monthly basis. This includes weekly performance reviews, adjusting what you pay per click, improving which searches trigger your ads, and regular reporting. Reports are delivered digitally via email or shared dashboards.

Delivery Confirmation

Service delivery is confirmed when campaign assets are shared with the client for approval, campaigns are launched in the client’s Google Ads account, and monthly reports are delivered as scheduled.

3. Refund Policy

Management Fees

Management fees are charged for services rendered during each billing period. Since digital marketing services require significant upfront work (research, strategy, setup), fees for the current billing period are generally non-refundable once work has commenced. If RevRigs fails to deliver agreed-upon services, the client may request a proportional refund for undelivered services.

Setup Fees

One-time setup fees are refundable in full if work has not yet commenced. If setup work has partially been completed, a proportional refund may be issued based on work delivered.

Ad Spend

Advertising budgets are paid directly by the client to Google (or other advertising platforms). RevRigs does not collect or manage client ad spend funds. Refunds for ad spend must be requested directly from the advertising platform. RevRigs cannot issue refunds for ad spend.

Free Audit Calls

Free audit calls and consultations are complimentary and involve no financial transaction. No refund applies.

4. How to Request a Refund

To request a refund, email us at [loading email] with the subject line "Refund Request" and include your name, service agreement details, and reason for the refund request. We will acknowledge your request within 2 business days and provide a resolution within 7 business days. Approved refunds are processed within 10–15 business days to the original payment method.

5. Cancellation

Services may be cancelled with 15 days’ written notice as outlined in our Terms of Service. Cancellation does not entitle the client to a refund for services already rendered during the current billing period.

6. Dispute Resolution

If you are unsatisfied with our resolution, you may escalate the matter to the appropriate consumer protection authority in your jurisdiction: Federal Trade Commission (ftc.gov) or your state attorney general’s office.

7. Contact

For questions about this policy, contact us at:

RevRigs
Email: [loading email]