Delivery & refund policy

Last updated: October 2026

Summary: RevRigs provides digital marketing services (not physical goods). Services are delivered digitally within agreed timelines. Fees are quoted and charged in US dollars (USD), or in pounds sterling (GBP) for clients in the United Kingdom. Choose your region in section 5 to see the rules that apply to you. Work that does not match what was agreed is fixed or replaced first. Refunds are handled on a case-by-case basis as set out below. Ad spend paid to Google or Meta is non-refundable through RevRigs. If you have a billing concern, please contact us first — we resolve issues directly and quickly, before any payment dispute is filed.

1. Nature of services

RevRigs provides digital marketing services including Google and Meta ads management, Local Services Ads and Google Business Profile management, website and landing page design and development, call and lead tracking setup, and a live Google Ads course. These are intangible, digitally delivered services, and no physical products are shipped or delivered.

Each service has its own terms, which set out the deliverables, the payment schedule and the refund position in detail. Where those terms differ from this policy in relation to that service, those terms prevail:

2. Service delivery

Onboarding & setup

Website builds are delivered within 7 calendar days of the design being approved and the 50% deposit being received. Advertising setup begins within 1–2 business days of the first payment, and campaign setup (keyword research, ad writing, landing pages and tracking) is typically completed within 5–10 business days, depending on scope and client responsiveness.

Ongoing management

Campaign management and improvements are delivered on an ongoing monthly basis. This includes weekly performance reviews, adjusting what you pay per click, improving which searches trigger your ads, and regular reporting. Reports are delivered digitally via email or shared dashboards.

Delivery confirmation

Service delivery is confirmed when campaign assets are shared with the client for approval, campaigns are launched in the client’s Google Ads and Meta accounts, and monthly reports are delivered as scheduled.

3. Refund policy

Management fees

Management fees are charged for services rendered during each billing period. Since digital marketing services require significant upfront work (research, strategy, setup), fees for the current billing period are generally non-refundable once work has commenced. If RevRigs fails to deliver agreed-upon services, the client may request a proportional refund for undelivered services.

Setup fees

RevRigs charges no setup fee on advertising management. Where a one-time fee applies to another service, it is refundable in full if work has not yet commenced, and a proportional refund may be issued if the work has been partly completed.

Website builds

Website builds are paid 50% when the homepage design is approved and 50% when the site goes live. The homepage design shown before the deposit is free, and no payment is due if the client does not wish to proceed. Once the deposit has been received and build work has commenced, the deposit covers work already delivered.

Replacements and fixes

If a deliverable does not match what was agreed in writing, for example a web page, ad copy or tracking setup that does not work as described, tell us within 30 days of delivery. We will fix or replace it at no charge, normally within 7 business days of your request. If we cannot put it right, you may request a proportional refund for the part that was not delivered.

Ad spend

Advertising budgets are paid directly by the client to Google (or other advertising platforms). RevRigs does not collect or manage client ad spend funds. Refunds for ad spend must be requested directly from the advertising platform. RevRigs cannot issue refunds for ad spend.

Free audits

Free audits and consultations are complimentary and involve no financial transaction. No refund applies.

4. How to request a refund

To request a refund, email us at hello@revrigs.com with the subject line "Refund Request" and include your name, service agreement details, and reason for the refund request. We will acknowledge your request within 2 business days and provide a resolution within 7 business days. Approved refunds are processed within 10–15 business days to the original payment method.

5. Your region: currency, your rights and governing law

Choose where you are based. The rules for that region apply to your agreement, in addition to everything above. Payments are processed through third-party payment processors. Any currency-conversion charges, foreign-transaction fees or bank fees applied by your card issuer or bank are outside RevRigs’ control, and RevRigs does not store full card or bank details.

United States

Currency. All fees are quoted, invoiced and charged in US dollars (USD).

Your rights. RevRigs sells to businesses. There is no general federal right to cancel an online business service after you agree to it, so the refund, replacement and cancellation terms in this policy and in your service terms apply. Rights that the law of your state or the rules of your card issuer give you are not removed by this policy.

Governing law and complaints. This policy is governed by United States federal law and the law of the state where you are based, without regard to conflict-of-law principles. If a billing concern cannot be resolved directly, we will first try to settle it in good faith by written communication. You may also report a concern to the Federal Trade Commission (ftc.gov) or your state attorney general’s office.

United Kingdom

Currency. Fees for clients in the United Kingdom are quoted, invoiced and charged in pounds sterling (GBP), confirmed in writing before you pay.

Your rights. RevRigs sells to businesses, and the 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 applies to consumers, meaning individuals acting outside their trade or business. If you contract as a consumer, you may cancel a distance contract within 14 days, and we will refund you as the Regulations require, less a fair charge for any work you asked us to start in that period. Your other statutory rights are not affected.

Governing law and complaints. This policy is governed by the law of the part of the United Kingdom where you are based. If a billing concern cannot be resolved directly, we will first try to settle it in good faith by written communication. Consumers may also contact Citizens Advice or their local Trading Standards service.

Dubai (UAE)

Currency. All fees are quoted, invoiced and charged in US dollars (USD). We do not invoice in other currencies.

Your rights. RevRigs sells to businesses. If you contract as a consumer, the UAE Federal Law No. 15 of 2020 on Consumer Protection and its regulations apply, and nothing in this policy removes the rights they give you, including the right to ask for a refund, replacement or repair where a service does not match what was agreed.

Governing law and complaints. This policy is governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. If a billing concern cannot be resolved directly, we will first try to settle it in good faith by written communication. Consumers may also contact Dubai Economy and Tourism (DET) consumer protection.

6. Queries regarding a payment

If you have any concern about a charge, contact us first. Matters of this kind are ordinarily resolved within a few business days, using the records both sides already have: the agreement, the invoice, the deliverables, and any approvals given.

Advertising expenditure is paid by you directly to Google, Meta or another platform. RevRigs neither holds nor receives it, and any question about that charge is a matter between you and the platform, not RevRigs.

Nothing in this section limits any right you hold under the rules of your card issuer or under applicable law.

7. Cancellation

Monthly services are month to month and may be canceled at any time by email, with no notice period, as outlined in our Terms of Service. Cancellation takes effect at the end of the current billing period and does not entitle the client to a refund for services already rendered in that period.

8. Contact

For questions about this policy, contact us at:

RevRigs
Address: United States, United Kingdom and Dubai (UAE)
Email: hello@revrigs.com
Phone: (848) 292-0070